The Customer’s attention is particularly drawn to the provisions of clause 7, 8, 9 and 10.
1.1 Definitions. In these Conditions, the following definitions apply:
“Additional Charge(s)”: shall have the meaning given to it in clause 5.1.
“AlertMaxx2”: means the Wi-Fi ready device installed at the Customer’s Site by a third
party, used to provide the Services, in accordance with clause 6.
“Business Day”: a day (other than a Saturday, Sunday or public holiday) when banks in
London are open for business.
“Charges”: the charges payable by the Customer for the supply of the Services in
accordance with clause 5.
“Commencement Date”: has the meaning set out in clause 2.1.
“Conditions”: these terms and conditions which govern the Contract between the Supplier
and the Customer, as amended from time to time in accordance with clause
“Contact Details”: the contact details of the Customer and any other nominated persons as
identified in the sheet attached to this Contract.
“Contract”: the Service Agreement between the Supplier and the Customer for the
supply of Services in accordance with these Conditions.
“Customer”: the person, firm or corporate entity who purchases Services from the Supplier
as stated on the Service Agreement.
“Data”: means the non-personal information collected through the AlertMaxx2.
“Equipment”: the equipment installed at the Customer’s Site which is detailed in the
Service Agreement and Specification.
“PumpAware”: means a service provided by the Supplier as part of the Services outlined in
the Supplier’s literature as PumpAware, as may be varied from time to time.
“PumpSecure”: means a service provided by the Supplier as part of the Services outlined in
the Supplier’s literature as PumpSecure, as may be varied from time to time.
“Service Agreement”: the service agreement issued by the Supplier to the Customer detailing the
Services that are required by the Customer.
“Services”: the services to be supplied by the Supplier to the Customer, as may be
varied from time to time as set out in the Specification.
“SEU”: means the Wi-Fi card for use in the AlertMaxx2, as part of the Services.
“Site”: the premises where the Equipment or AlertMaxx2 is installed and through
which the Services will be provided by the Supplier.
“Specification”: the description or specification of the Services provided in writing by the
Supplier to the Customer which are printed on the Service Agreement.
“Supplier”: Packaged Pump Systems Limited registered in England and Wales with
company number 6179071, whose registered office is Causeway House, 1
Dane Street, Bishops Stortford CM23 3BT and whose trading address is Unit
12 Haslemere Industrial Estate, Pig Lane, Bishop’s Stortford, Hertfordshire,
“Wi-Fi”: the wireless fidelity technology which allows Wi-Fi-enabled devices to
connect to the internet when within range of a Wi-Fi network.
(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal
(b) a reference to a party includes its personal representatives, successors or permitted assigns;
(c) a reference to writing or written includes faxes and e-mails.
2. BASIS OF CONTRACT
2.1 The Service Agreement issued to the Customer by the Supplier constitutes a quotation only and shall not
constitute an offer. The Customer, in signing and returning the Service Agreement, shall have made an offer to
the Supplier to purchase the Services in accordance with the terms detailed in the Service Agreement and in
2.2 The Service Agreement shall only be deemed to be accepted when the Supplier issues written confirmation of
receipt and acceptance of the Service Agreement to the Customer, at which point and on which date the
Contract shall come into existence (“Commencement Date”).
2.3 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not
relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the
Supplier which is not set out in the Contract.
2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose
or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.5 Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 90 days from its
date of issue.
3. SUPPLY OF SERVICES
3.1 The Supplier shall supply the Services to the Customer in accordance with the Service Agreement and the
Specification in all material respects.
3.2 The Supplier shall use its reasonable endeavours to meet any performance dates specified in the Service
Agreement, but any such dates shall be estimates only and time shall not be of the essence for performance of
the Services. Once the Supplier and the Customer have agreed on a date for the Services to be carried out
such date shall become a (“Service Visit”) and shall be defined accordingly in these Conditions.
3.3 The Supplier shall have the right to make any changes to the Services which are necessary to comply with any
applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and
the Supplier shall notify the Customer in any such event.
3.4 The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
3.5 The Supplier will issue a report to the Customer relating to the operation and condition of the Equipment or
AlertMaxx2 and any remedial works required following each Service Visit.
3.6 In the event that the Customer’s Service Agreement does not include parts and labour then the Supplier shall
be authorised by the Customer to carry out any essential repair works at the cost of the Customer (including the
replacement of component parts) at the time of the Service Visit provided the cost of such essential repair
works shall not exceed £250 plus VAT. If the cost of such essential repair work shall exceed the sum of £250
plus VAT then this work shall not be undertaken prior to the Company receiving confirmation from the Customer
to carry out the work and if authorisation is not received from the Customer at the time of the Service Visit then
Additional Charges will be incurred by the Supplier in re-visiting the Site to carry out the essential repair works
which shall be payable by the Customer in accordance with clause 5.
3.7 The Customer acknowledges that the Services shall not include any of the following additional works, unless
they are specifically included within the Specification:
(a) major chamber cleans due to a high build up of fat, human waste or limescale;
(b) blockages due to abuse of the AlertMaxx2 or the Equipment by the Customer or any third party caused by (but
in no way limited to) sanitary products, condoms, face / baby wipes and items that would not normally be
flushed down a toilet;
(c) any build up of macerated kitchen waste;
(d) maintenance of and repairs to incoming and discharge pipe work;
(e) incorrect installation of any Equipment and/or the AlertMaxx2 and SEU, by any third party;
(f) any upgrade to a next generation AlertMaxx2 or Equipment;
(g) inability to lift manhole covers caused by (but in no way limited to) poor installation, grout and paint between the
manhole cover and the frame, or due to obstruction such as being covered by a heavy object; and
(h) if the Supplier identifies that such additional work is required then it shall first provide the Customer with a
quotation for this work based on the Supplier’s Additional Charges and will seek the Customer’s consent to
carry out the additional works, prior to commencing such works.
3.8 In the case of:
(a) the Supplier providing PumpAware services, the Supplier shall only be required to contact the Customer and its
nominated agents in accordance with the Contact Details, via SMS or email only (and not by making any
telephone calls); and
(b) the Supplier providing PumpSecure services, the Supplier shall be required to contact the Customer and its
nominated agents in accordance with the Contact Details, which includes SMS, email or by telephoning the
Customer or its nominated agents.
4. CUSTOMER’S OBLIGATIONS
4.1 The Customer shall:
(a) ensure that the terms of the Service Agreement and any information contained within the Specification, and any
Contact Details given by the Customer are complete, accurate and up to date at all times;
(b) co-operate with the Supplier in all matters relating to the Services;
(c) provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer’s Site
as reasonably required by the Supplier in order to deliver the Services;
(d) provide the Supplier with such information as the Supplier may reasonably require in order to supply the
Services, and ensure that such information is accurate in all material respects;
(e) prepare the Customer’s Site for the supply of the Services in accordance with the Supplier’s instructions;
(f) obtain and maintain all necessary licences, permissions and consents which may be required before the date
on which the Services are to start in order to allow the Supplier to deliver the Services;
(g) give the Supplier at least 72 hours prior notice of any cancellation or proposed change to a Site Visit and failure
to give the Supplier sufficient notice shall result in the Charges for delivery of the Services being due in full and
the Customer shall accordingly be required to pay Additional Charges in relation to any rescheduled Site Visit;
(h) carry out in a timely fashion any remedial work that is identified by the Supplier; and
(i) pay the Charges and Additional Charges in a timely fashion and in accordance with clause 5;
(j) supply the Contact Details prior to installation of the SEU, if applicable;
(k) for any Services that includes the AlertMaxx2, maintain and supply adequate Wi-Fi at the Site for use by the
AlertMaxx2 throughout the contract term, in accordance with clause 8.
(l) notify the Supplier of any intention to change the Wi-Fi provider at the Site at least 5 Business Days of the
change occurring; and
(m) ensure the SEU remains in the AlertMaxx2 at all times, unless advised by the Supplier to remove it
4.2 If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or
omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default”):
(a) the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the
Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it
from the performance of any of its obligations to the extent the Customer Default prevents or delays the
Supplier’s performance of any of its obligations;
(b) the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or
indirectly from the Supplier’s failure or delay to perform any of its obligations as set out in this clause 4.2;
(c) the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by
the Supplier arising directly or indirectly from the Customer Default; and
(d) the Customer accepts that the Supplier will need to charge Additional Charges for any rearranged Site Visit or
emergency call outs outside of normal working hours being 09:00 to 17:30 on a Business Day (“Normal
Working Hours”), following a Customer Default.
5. CHARGES AND PAYMENT
5.1 Subject to the provisions of clause 5.2, the Charges for the Services shall be as detailed in the Service
Agreement. In the event that the Supplier is required to carry out any additional work on the Customer’s
Equipment or AlertMaxx2 then such additional services shall be charged on a time and materials basis and
shall be calculated in accordance with the Supplier’s standard parts and labour rates, as stated on the Service
Agreement and as amended from time to time (the “Additional Charges”).
5.2 The Supplier reserves the right to increase its Charges and Additional Charges, provided that the Charges and
labour charges cannot be increased more than once in any 12 month period. The Supplier will give the
Customer written notice of any increase in the Charges three calendar months before the proposed date of the
increase. If such increase is not acceptable to the Customer, it shall notify the Supplier in writing within ten
Business Days of the date of the Supplier’s notice and the Supplier shall have the right without limiting its other
rights or remedies to terminate the Contract by giving one calendar month’s written notice to the Customer.
5.3 For Customers on a direct debit contract for either PumpAware or PumpSecure, subject to the provisions of
clause 5.6, the Supplier shall invoice the Customer annually in advance of delivering the Services for the
upcoming Contract period and the Customer shall settle this invoice by direct debit in twelve equal calendar
5.4 The Customer authorises the Supplier to collect any additional charges incurred by the Supplier in carrying out
essential repair works as detailed in clause 3.6 by way of direct debit once a valid VAT invoice has been issued
to the Customer.
5.5 A Customer who requires the Supplier to carry out a Service Visit on the Commencement Date shall have the
full amount of that Service Visit debited from its bank account by direct debit prior to the agreed Service Visit
date and the balance of the Charges shall be settled by direct debit in six equal calendar monthly payments.
5.6 Time for payment of the invoices issued by the Supplier, in accordance with the provisions of clauses 5.3, 5.4
and 5.5 shall be of the essence of the Contract and the Supplier is permitted to suspend the delivery of any
Services until such time as the Charges and Additional Charges have been settled in full by the Customer and
for the avoidance of doubt it is not possible for the Supplier to collect payments outside of Normal Working
Hours and so any breakdown of Equipment or the AlertMaxx2 outside of Normal Working Hours for Customers
in default of the payment terms in clauses 5.3, 5.4 and 5.5 will result in a delay before the Supplier can take full
payment of any arrears and then schedule a Site Visit to provide the Services.
5.7 All amounts payable by the Customer arising under the Contract are exclusive of amounts in respect of value
added tax (“VAT”) which includes any change in the rate of VAT from time to time or any replacement tax and
any statutory charges imposed by the government from time to time. Where any taxable supply for VAT
purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid
VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable
on the supply of the Services at the same time as payment is due for the supply of the Services.
5.8 Save in relation to an invoice disputed by the Customer in good faith but only until the dispute is finally
determined in accordance with clause 5.9, if the Customer fails to make any payment due to the Supplier under
the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the
rate of 4% per cent per annum above Barclay Bank PLC’s base rate from time to time. Such interest shall
accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after
judgment. The Customer shall pay the interest together with the overdue amount.
5.9 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction
or withholding (except for any deduction or withholding required by law). The Supplier may at any time, without
limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable
by the Supplier to the Customer.
5.10 If a Customer wishes to dispute any invoice issued by the Supplier it must do so within ten Business Days of the
invoice date and the Customer must write to the Supplier within that time setting out the grounds of its dispute.
The Supplier shall then have a further period of ten Business Days from receipt of the Customer’s written
dispute to consider its terms and to decide whether or not there is any merit to the Customer’s dispute and the
Supplier shall then write to the Customer within that time with its final determination on the dispute and the
amount due under the disputed invoice. Absent of manifest error or fraud the Supplier’s decision in the matter
of a disputed invoice shall be final.
6. SEU INSTALLATION
6.1 This clause shall apply to either PumpSecure or PumpAware Services only.
6.2 The Supplier shall be entitled to visit the Customer’s Site, at its own cost, to determine if the SEU is suitable for
installation as part of the Services at the Site.
6.3 Upon the Supplier being satisfied that the Services can be provided, the Customer shall ensure that he or she is
available at the time of installation to allow access to the Site. Either before or during the installation of the SEU,
the Customer shall be required to:
(a) provide the Supplier with the network ID and password as part of the installation; or
(b) make available either themselves or their designated authorised agent at the Site to input the network ID and
password, in order to facilitate access to the Customer’s Wi-Fi. Access to the Customer’s Wi-Fi is provided to
the Supplier to collect the Data only as part of the Services and clause 8 below shall apply.
6.4 In consideration of the Supplier providing the Services, the Customer agrees to the Supplier and its authorised
agents to access and subsequently transmit Data via the Customer’s Wi-Fi at the Site. All Data collected,
transmitted and stored by the AlertMaxx2 and/or SEU to the Supplier via the Customer’s Wi-Fi will remain
property of the Supplier at all times. The Data will include hourly performance information about the AlertMaxx2
and/or SEU supplied as part of the Services.
6.5 The Supplier shall be entitled to take all actions necessary, within its limited actions available in accessing the
AlertMaxx2 and/or SEU remotely, to provide the Services, which shall include, but shall not be limited to
sounding an alarm, silencing an alarm and requesting more Data.
6.6 The Customer agrees that by the nature of installing the SEU, the Supplier may, where it notices that the
AlertMaxx2 and/or SEU is not transmitting Data as expected, contact the Customer or any of his or her
nominated agents with their Contact Details, at any time of the day or night. The Customer must therefore be
satisfied that those persons identified on the Contact Details are able to access the Site and take any such
action as advised by the Supplier. The Supplier shall only seek to contact the Customer or its nominated agents
outside normal business hours where strictly necessary for the operation of the AlertMaxx2 and/or SEU and the
provision of the Services to the Customer.
6.7 The SEU shall remain property of the Supplier at all times. The Supplier shall have the right to enter the
Customer’s Site to remove the SEU upon reasonable notice to the Customer in the event of termination of the
Contract or otherwise. Upon such reasonable notice, the Customer shall ensure it provides all reasonable
access to the Site to affect such removal.
7. LIMITATION OF LIABILITY: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS
7.1 Nothing in these Conditions shall limit or exclude the Supplier’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet
7.2 Subject to clause 7.1:
(a) the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, for:
(i) any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract and the
Services provided by the Supplier;
(ii) work carried out by any third parties instructed by the Customer including (but in no way limited to) defects
caused by incorrect fitting or erection of the Equipment or AlertMaxx2 or SEU, usage of any third-party
equipment and misuse or neglect, interference with or attempted repairs or servicing to the Equipment or
AlertMaxx2 and SEU whether by a third party or the Customer;
(iii) where, the Supplier attempts to contact the Customer or any of its nominated agents on the Contract Details
supplied in accordance with clause 3.8 (a) or (b) and the Customer or nominated agent does not answer or
respond, with such failure to answer resulting in any water leakage or overflow occurs at the Site;
(iv) any failure by the Customer to provide correct or updated Contact Details to the Supplier in accordance with the
terms of this agreement;
(v) any loss incurred due to the Customers inability to ensure the Customer’s Wi-Fi is secure or encrypted at the
(vi) any loss incurred due to unauthorised access (including hacking) to the Customer’s Wi-Fi to the AlertMaxx2 or
SEU or any other associated equipment;
(vii) any loss as a direct or indirect result of the loss of Wi-Fi at the Customer’s Site, for whatever reason, and
(b) the Supplier’s total liability to the Customer in respect of all other losses arising under or in connection with the
Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no
circumstances exceed either the Contract value or any amount recoverable under the Supplier’s insurance
policies in place from time to time (less any excess payable by the Supplier under such policies), whichever is
the greater sum.
7.3 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent
permitted by law, excluded from the Contract where the Customer is a business customer. Where the Customer
is a consumer, sections 9, 11 and 13 of the Consumer Rights Act 2015 are, to the fullest extent permitted by
law, excluded from the Contract.
7.4 This clause 7 shall survive termination of the Contract.
8. PRIVACY AND DATA PROTECTION
8.1 It is not intended that the Data collected from any AlertMaxx2 or SEU will be personal data within the meaning
of the Data Protection Act 1998 (“the DPA”). In the event that the Supplier does in fact collect personal data, the
obligations imposed on the Supplier under the DPA shall continue to apply.
8.2 The Data shall be used by the Supplier for the Services only and shall only be used to discuss the performance
of the Equipment, AlertMaxx2 and/or SEU with other selected third parties.
8.3 Nothing in this clause shall limit or exclude any liability of the Supplier for a breach of the Supplier’s data
protection obligations in relation to the information which the Supplier obtains from the Customer before or
during the term of the Contract that may amount to personal data within the meaning of the DPA.
9. TERM AND TERMINATION
9.1 Subject to the provisions of clauses 9.3, from the Commencement Date this Contract shall continue for the
minimum term stated on the Service Agreement (the “Initial Contract Term”) and thereafter shall continue
from year to year (each a “Further Contract Term”) until such time as it is terminated in accordance with the
provisions of clause 9.2.
9.2 Without limiting its other rights or remedies, either party may terminate the Contract following the Initial Contract
Term or any Further Contract Term by giving to the other party not less than three months’ written notice prior to
the anniversary of the Commencement Date.
9.3 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by
giving written notice to the Customer if:
(a) the Customer shall default in or commit a material breach of any of its obligations to the Supplier and (if such a
breach is remediable) fails to remedy that breach within 20 Business Days of that party being notified in writing
to do so;
(b) (in the case of a natural person) if the Customer shall make or offer to make any arrangement or composition
with creditors or shall become insolvent or commit any act of bankruptcy or suffer the filing of a petition of
bankruptcy or a receiving order in bankruptcy shall be presented or made against the Customer;
(c) (in the case of a corporate body) the Customer suspends, or threatens to suspend, payment of its debts or is
unable to pay its debts as they fall due or admits inability to pay its debts or makes any arrangement or
composition with its creditors or a petition is filed, a notice given or a resolution is passed for the winding up of
(d) if the effect of any legislation, regulation, judgement or decree of the governments of the United Kingdom or a
court of competent jurisdiction adversely affects the trading conditions or the terms of trade between the
Supplier and its suppliers;
(e) the Customer (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is
incapable of managing his own affairs or becomes a patient under any mental health legislation.
9.4 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by
giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due
date for payment and fails to pay all outstanding amounts within twenty Business Days after being notified in
writing to do so.
9.5 Without limiting its other rights or remedies, the Supplier may suspend provision of the Services under the
Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any
of the events listed in clause 9.3, or if the Supplier reasonably believes that the Customer is about to become
subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for
10. ADDITIONAL RIGHTS TO CANCEL THE CONTRACT BY CONSUMERS ONLY
10.1 This clause does not apply to business Customers.
10.2 Subject to 10.3 below, where you agree to enter into the Contract over the telephone, by mail order or by
exchange of emails, a Customer has a legal right to change their mind and cancel the Contract within 14 days
and receive a refund of any payments made under the Consumer Contracts Regulations 2013 (“Cooling Off
10.3 The Customer do not have a right to change his or her mind where, the AlertMaxx2 is installed and the Supplier
agrees to commence the Services, before the end of the Cooling Off Period, subject to the Supplier receiving
the written waiver of the Customer’s rights in relation to the Cooling Off Period.
10.4 To end the contract with the Supplier within the Cooling Off Period, the Customer will need to complete the
attached Model Cancellation Form and return it to the Supplier by post or by delivering by hand to the address
details as outlined on the Model Cancellation Form.
10.5 If the Customer ends the Contract for any reason after the Cooling Period, if applicable, they must return the
SEU to the Supplier as soon as possible or alternatively the Customer must allow the Supplier to collect it from
the Site. If the Customer is exercising his or her right to change their mind, the Customer must send off the
goods within 14 days of informing the Supplier the Customer wishes to end the Contract.
11. CONSEQUENCES OF TERMINATION
11.1 On termination of the Contract for any reason:
(a) the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest
and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an
invoice, which shall be payable by the Customer immediately on receipt;
(b) the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be
unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or
before the date of termination or expiry; and
(c) clauses which expressly or by implication survive termination shall continue in full force and effect.
12. FORCE MAJEURE
12.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the
Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the
workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot,
civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or
direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
12.2 The Supplier shall not be liable to the Customer as a result of any delay or failure to perform its obligations
under this Contract as a result of a Force Majeure Event.
12.3 If the Force Majeure Event prevents the Supplier from providing any of the Services for more than four weeks,
either party shall, without limiting their rights or remedies under the Contract, have the right to terminate this
Contract immediately by giving written notice to the other party.
13.1 Assignment and other dealings.
13.1.1 The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner
with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its
obligations under the Contract to any third party or agent.
13.1.2 The Customer shall not, without the prior written consent of the Supplier (such consent not to be unreasonably
withheld or delayed), assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other
manner with any or all of its rights or obligations under the Contract.
13.2.1 Any notice or other communication given to a party under or in connection with the Contract shall be in writing,
addressed, in the case of the Supplier, to its registered office or, in the case of the Customer, to the address
given on the Service Agreement or such other address as that party may have specified to the other party in
writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or
other next working day delivery service, commercial courier, fax or e-mail.
13.2.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at
the address referred to in clause 13.2.1; if sent by pre-paid first class post or other next working day delivery
service, at 10.00 am on the second Business Day after posting; if delivered by commercial courier, on the
date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or e-mail, one Business Day
13.2.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal
13.3.1 If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be
deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such
modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification
to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of
the rest of the Contract.
13.3.2 If any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in
good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest
extent possible, achieves the intended commercial result of the original provision.
13.4 Waiver. A waiver of any right under the Contract or law is only effective if it is in writing and shall not be
deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any
right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or
remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or
partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or
13.5 No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any
partnership or joint venture between the parties, nor constitute either party the agent of the other for any
purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
13.6 Third parties. A person who is not a party to the Contract shall not have any rights to enforce its terms.
13.7 Variation. The Customer must check the Supplier’s website regularly for any changes to or variation of these
Conditions and so far as reasonably possible the Supplier will provide notice of such changes and variations of
these Conditions to the Customer but any failure by the Supplier to notify the Customer of such changes shall
not affect the validity of such a variation and save in relation to any material changes of these Conditions the
Customer is deemed to have automatically consented to such variations by the Supplier.
13.8 Resolving disputes.
13.8.1 If a dispute arises out of or in connection with this agreement or the performance, validity or enforceability of it
(“Dispute”), then the parties shall follow the procedure set out in this clause:
13.8.2 either party shall give to the other written notice of the Dispute, setting out its nature and full particulars
(“Dispute Notice”), together with relevant supporting documents. Where a Dispute Notice is served, an
appropriate manager of the Supplier (as deemed suitable at the Supplier’s own discretion and election)
(“Authorised Person”) shall attempt in good faith to resolve the Dispute with either:
a) in the case of the Customer that is a business, a person in an equivalent managerial position as the
Authorised Person, as agreed with the Supplier; or
b) in the case of a Customer that is an individual, the individual themselves.
(together with the Authorised Person known as the “Facilitators”)
13.8.3 if the Facilitators are for any reason unable to resolve the Dispute within 30 days of service of the Dispute
Notice, the Dispute shall be referred to the managing director, or a person of an equivalent position each of
the Supplier and the Customer (or in the case of clause 13.8.2(b) applying, the individual themselves) shall
attempt in good faith to resolve it; and
13.8.4 if the said parties in (ii) above are for any reason unable to resolve the Dispute within 30 days of it being
referred to them, the parties agree to enter into mediation in good faith to settle the Dispute in accordance
with the CEDR Model Mediation Procedure. Unless otherwise agreed between the parties within 14 days of
service of the Dispute Notice, the mediator shall be nominated by CEDR. To initiate the mediation, a party
must serve notice in writing (“ADR notice”) to the other party to the Dispute, referring the dispute to
mediation. A copy of the ADR notice should be sent to CEDR. Unless otherwise agreed between the parties,
the mediation will start not later than 45 days after the date of the ADR notice.
13.8.5 No party may commence any court proceedings in relation to the whole or part of the Dispute until the parties
have exhausted the options available to them under clause 13.8.2(a)-(b) above.
13.8.6 If the Dispute is not resolved within 90 days after service of the ADR notice, or either party fails to participate
or ceases to participate in the mediation before the expiry of that 90 day period, the parties reserve the right to
issue court proceedings (or take any other steps that may be deemed necessary) to settle in the Dispute in
accordance with clause 13.9 and 13.10 below in this agreement.
13.9 Governing law. This Contract, and any dispute or claim arising out of or in connection with it or its subject
matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in
accordance with the law of England and Wales.
13.10 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive
jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or
formation (including non-contractual disputes or claims).
The Customer’s attention is particularly drawn to the provisions of clause 7, 8, 9 and 10.